Businesses are motivated by profit and would always focus on the needs of customers. But in public organisations focused on the big picture, the interests of the broader citizenry may trump the desires of an individual or customer.
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What we can learn from Undercover Boss and some thoughts on staying connected to the end outcome of our work...
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Actionable Strategy is Shelf Strategy’s hot cousin. A bit risky, but everyone loves it because it’s exciting and good things seem to happen when it’s around.
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The public sector can be a tough gig - complicated, fast-moving and sometimes thankless. Inside: tips to cope with the crazy and enjoy the ride.
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The holiday break can inspire some incredible goals - but there are only going to be the same number of hours in a day this year that there were in 2019. Don’t panic though, I’ve got your back on this one…
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Amidst the festive chaos, I reckon this is the time to commit to calm. Are you with me?
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Have you ever underestimated the importance of timing and suffered the consequences?
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Do you have any Victim Vickis in your team? Are YOU a Victim Vicki?
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Refusing to delegate is an absolute rip-off. Worse – it’s selfish….
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Here’s a tip: you don’t get out of the weeds by going deeper into the weeds.
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I'm going to let you in on a secret: people aren't actually afraid of change….
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Why we need to be more like a baby and less like Adam Sandler when it comes to strategic progress.
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Do you think it’s OK to fail? What about your teams, do they feel able to?
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Oprah Winfrey has reportedly said that marathon running is the perfect metaphor for life, and I’m not one to argue with Oprah.
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Have you been silencing tricky questions, brave ideas or a gnawing feeling in your gut? It could be time to embrace your inner rebel.
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