Speaking in language people can connect with is proven to be one of the most effective ways to establish trust and build a positive reputation. The idea is all about ‘processing fluency’ – familiarity makes it easy to trust what you’re saying.Read More
Making your thinking meaningful to others is one of the most important steps in driving new behaviours.Read More
One of the most common questions I’m asked in a strategy process – usually toward the end – is about what to do when things change.
Because, they do, don’t they? Despite our best efforts, our environment doesn’t stand still. Sometimes these changes are small, and manageable. Other times, they’re not. Other times, they're changes that trigger potentially cataclysmic shifts in our understanding of the world.
Saying yes to something new is exhilarating – full of possibility. We dream of a new future, unencumbered by the things about our current state that make progress a challenge.
However, the uncomfortable and non-negotiable consequence of saying yes it the inevitable no. Saying yes is a temporary, one-off moment. But what it kicks off is a longer, fractured reality of saying no, letting go and moving forward, triggering all the inevitable loss, confrontation and tricky choices needed to get there.
What mildly important things do you need to avoid, that will take you away from achieving your most important priorities?Read More
You've already lost 8 hours, 1 more won't help. Try making space instead.Read More
In some ways, public leadership is like being a fire-fighter. Responding to issues as they present, and front-footing fires before they can kindle. The critical difference is in our ability to light the right match. Inside: thoughts on operational and strategic focus – be the fire, hope for the wind.Read More
Setting focused priorities is hard work. We’re not choosing between right and wrong here – it’s ALL the right stuff. When we’re overwhelmed and figuring out how to catch up, it seems too late to make priority decisions. It all needs doing! Fast!
This isn’t true though, is it.Read More
There is a right way and a wrong way to handle project failures – one builds trust, the other breeds resentmentRead More
Businesses are motivated by profit and would always focus on the needs of customers. But in public organisations focused on the big picture, the interests of the broader citizenry may trump the desires of an individual or customer.Read More
What we can learn from Undercover Boss and some thoughts on staying connected to the end outcome of our work...Read More
Actionable Strategy is Shelf Strategy’s hot cousin. A bit risky, but everyone loves it because it’s exciting and good things seem to happen when it’s around.Read More
The public sector can be a tough gig - complicated, fast-moving and sometimes thankless. Inside: tips to cope with the crazy and enjoy the ride.Read More
The holiday break can inspire some incredible goals - but there are only going to be the same number of hours in a day this year that there were in 2019. Don’t panic though, I’ve got your back on this one…Read More
Amidst the festive chaos, I reckon this is the time to commit to calm. Are you with me?Read More