For Experience Wellington CEO Pat Stuart, it was important for the executive leadership team to gain a clear understanding of organisation’s priority focus areas for the coming year.
The team had a lot of projects on the go; and these were dominating operational activity and not allowing them to focus on organisational development – the key to improving performance. Alicia was brought in to help sharpen their focus and gain consensus on key priorities to take forward.
“"It was excellent, really. What impressed me most is Alicia has a good grasp of our organisation, and the knowledge to really give credibility to the process - and ensure we didn’t get side tracked. She gained people’s confidence, and her understanding of our business allowed the attendees to relax and really think about what we were doing.”
"Alicia has a good process and she sticks to it. She did her homework, and wasn’t opinionated. So often people in these situations tell you what you should be thinking. Alicia doesn’t do this, she is an excellent facilitator who leads without imposing her point of view. The team felt she really helped us realise what they needed to be doing ourselves." - Pat Stuart, Chief Executive
Auckland Council’s Community Places division looks after a host of arts and community facilities available for Aucklanders to hire and enjoy for all sorts of occasions.
For General Manager Graham Bodman, it was important for the team to translate their strategy into a clear, easily implementable plan so to prioritise their services and increase revenue from these facilities. Alicia was brought on board to help outline a clear, practical course of action to make the best use of Council’s available resources.
“Alicia’s benefits-led methodology is really sound. She adds a lot of value to the process as an expert facilitator but also as a very insightful and knowledgeable consultant. We needed to come down a notch from the strategic to the tactical, and with Alicia’s help, we have a service improvement plan that we can action without deviating from our core purpose.”
“At no stage did the process feel tedious or drawn out. While her methodology has a lot of rigour and really challenges your thinking, she keeps things moving along. There is a really good energy and pace to her work that is really appreciated by institutions like local government” - Kevin Marriot, Manager Community Places
When Southland District Council needed to identify their top ten risks for a comprehensive risk management framework, they had to ensure all key decision makers, operational staff and councillors were in the room.
The prospect of two full workshop days discussing a traditionally dry subject was met with some trepidation. However, with a robust process, engaging delivery and an open, collaborative approach, the result was 100% buy-in and engagement from all 30 senior attendees – and unanimous agreement on their Top Ten risks.
“This is the only way to do it. We had those with a little experience and those with a lot, senior managers and team leaders, and we could step out of our silos, with everyone happy to speak up. Our focus now is to continue to lead the way.The process was very good, it really made people step up and stand up. I was a little bit concerned about how it was going to go, but I’ve seen Alicia work before and knew it wasn’t going to be wishy-washy. She presented really well. Pretty fantastic process - it was very comfortable, we worked as a group, broke off, and everyone put their cards on the table." - Gary Tong, Mayor